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Complaints Handling (CH2023)


Description
Description

This Complaints Handling course is suitable for any member of a team aiming to understand how to properly handle complaints in financial services sector.

In particular, this course will prepare you to:

  • Recognise complaints and the importance of dealing with them appropriately.

  • Understand how your organisation may receive complaints.

  • Know the procedure for handling complaints.

  • Follow the rules and etiquette for handling complaints.

  • Understand the role of the Financial Ombudsman Service (FOS).
Content
  • Complaints Handling
Completion rules
  • All units must be completed